HIDEAWAYS (“We”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Manor Cottages.
This version of the policy is effective from the 14th of April, 2018.
Our Data Protection Officer is Mr Chris Blakesley-Grimes. He can be contacted via email on email@example.com or by post to HIDEAWAYS, Priory Mews, 33a Priory Lane, Burford, Oxon OX18 4SG.
The data we collect from you will be used on the basis of your consent or on the contract between us when you book a holiday. You have the right to withdraw your consent at any time. Our marketing communications will always include a link to unsubscribe and opt out of our communications.
If you withdraw your consent for us to communicate our marketing material with you, we will stop processing your data as requested. Do bear in mind that if you have a holiday booked and you have not yet travelled, we will still need to hold onto your data so we can process the holiday, but you are still free to unsubscribe to our marketing material. If you are concerned about the processing of your data, please contact our Data Protection Officer (see contact details above). If you are unhappy with our use of your data, you also have the right to make a complaint to the Information Commissioner’s Office, which supervises data protection in the UK.
You have the right to receive a copy of your personal data. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it. Please note that when these rights are exercised, we will conduct identification checks in order to ensure your privacy is safeguarded.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our site, www.hideaways.co.uk (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting and emailing material or requesting further services. We may also ask you for information when you report a problem with our site.
Identification: Your name, title, date of birth, age, gender.
Contact details: Your postal address, phone numbers, email address.
Bookings: Property/properties booked, dates of your stay(s), amounts paid and details of other members of your party (names, gender, age range).
Insurance: Your answers to general insurance questions.
Marketing preferences: Your opt in / opt out information (whether you wish to receive marketing information from us).
Payment: Your payment method, the last four digits of card numbers, payment card expiry date, amounts collected, third party payment service provider references. Please note that we do not capture or store your full card details: payment is handled by our payment service provider.
Holiday experience: Any feedback you leave, responses to customer satisfaction surveys, whether you have a pet, interests.
Communication: Web chat messages, emails, customer service cases, responses to questionnaires, competition entries, your interaction with our marketing.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
Information that you provide as part of any recruitment process where we use our site to advertise and/or receive information from applicants.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Transmission of data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data to provide you with information about services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing client, we will only contact you by electronic means with information about services similar to those which were the subject of a previous engagement by you.
If you are a new client, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, please contact us.
Disclosure of your information
We may disclose your personal information to any member of our group, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Manor Cottages or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies those parts of the website that use them may not operate as designed.